Privacy Policy

Who we are

Cinder Lake Studio provides interior design services in Australia. This policy explains how we collect, use, and safeguard personal information when you visit our website or work with us.

Information we collect

• Contact details such as name, email, and phone when you submit a form or call us.
• Project information you choose to share, including address, scope, style preferences, and budget ranges.
• Website usage data like pages visited and basic device information, collected through essential cookies.

How we use information

• To respond to enquiries, provide quotes, and deliver our services.
• To manage appointments, procurement, and project communication.
• To operate, secure, and improve our website and client experience.
• To send service messages. Marketing emails are sent only with your consent and can be unsubscribed at any time.

Legal basis

We handle personal information in line with the Privacy Act 1988 (Cth). We collect it with your consent, to perform a contract with you, or where we have a legitimate operational need consistent with the Act.

Sharing

We share information only as needed with service providers (for example, couriers or trades engaged on your project). These parties are required to protect your data and use it only for the agreed purpose. We do not sell personal data.

Cookies

Our site uses essential cookies to function and may use optional cookies to improve performance. You can manage preferences via the cookie banner and in your browser settings. For full details see the Cookie Policy.

Retention

We keep personal information only as long as necessary for the purposes described above, unless a longer period is required by law or for record-keeping. When no longer needed, we securely delete or de-identify the data.

Your choices

• Access and correction: you may request a copy of your information and ask us to correct it.
• Marketing: you can unsubscribe using the link in our emails or by contacting us.
• Cookies: adjust your preferences in the banner or browser settings at any time.

Security

We use administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, but we continuously improve our controls.

International transfers

Some service providers may operate outside Australia. Where this occurs, we take reasonable steps to ensure appropriate protections are in place consistent with Australian privacy requirements.

Contact

For privacy requests or questions, contact us at cinderlakel@gmail.com or write to the address above.

Changes to this policy

We may update this policy from time to time. The latest version will always be available here. If changes are significant, we will provide a prominent notice on our site.