Terms of Service

1. Introduction

These Terms of Service (Terms) govern all interior design and related services (Services) provided by Cinder Lake Studio (we, us, our) to you (you, client). By accepting our proposal, paying a deposit, or instructing us to proceed, you agree to these Terms.

Business address: 4 Hutton St, Osborne Park WA 6017, Australia • +61 8 9201 2479 • cinderlakel@gmail.com

2. Services & Scope

Our Services may include discovery, concept design, documentation, 3D visuals, procurement support, trade coordination, and styling. The precise scope, deliverables, and milestones are set out in our written proposal or fee schedule (Proposal). Work outside the Proposal is treated as a variation and may attract additional fees.

3. Quotes, Fees, and Rates

• Fees are usually phased fixed-fee for design, with time-charge rates for ad-hoc tasks if agreed.
• Unless stated otherwise, amounts are in AUD and exclusive of any applicable taxes.
• Third-party costs (e.g., samples, couriers, printing, specialist consultants) are billed at cost plus agreed handling where applicable.

4. Invoicing & Payment

• Deposits or retainers may be required before commencement.
• Progress invoices are issued at milestones or monthly in arrears.
• Payment terms are 7 calendar days from invoice date unless stated otherwise in the Proposal.
• We may suspend Services for overdue accounts and charge reasonable late fees or interest where permitted by law.

5. Changes, Variations, and Delays

If you request changes after approvals, or if site conditions or third-party issues cause rework, we will confirm the variation and any fee/time impact. We are not responsible for delays caused by suppliers, freight, approvals, or access constraints.

6. Procurement & Third Parties

Where we assist with procurement, orders are placed subject to supplier terms, lead times, and availability. Warranties are provided by manufacturers/suppliers. We can coordinate delivery and installation with your approval. Title and risk in goods pass as per supplier terms; you must inspect deliveries promptly and notify issues in writing.

7. Client Responsibilities

• Provide accurate information, timely feedback, and decisions by agreed dates.
• Ensure safe site access and suitable site conditions for visits and installations.
• Obtain required approvals and insurances not expressly included in our scope.

8. Approvals

Your written approval (including email) of concepts, drawings, or selections confirms accuracy and authorises us to proceed to the next stage. Additional changes after approval may be treated as variations.

9. Intellectual Property

We retain all intellectual property rights in our creative work, drawings, designs, visuals, documents, and materials, whether in draft or final form. Upon full payment of fees for a phase, we grant you a non-exclusive, non-transferable licence to use the deliverables for the specific project and site only. You may not reproduce or share them with third parties except as needed to deliver the project.

10. Photography & Publicity

We may photograph the project and publish images for portfolio and marketing. If you prefer confidentiality, please let us know in writing before installation is complete and we will respect reasonable restrictions agreed in writing.

11. Health & Safety; Site Access

We comply with applicable WHS/OHS obligations. You must ensure the site is reasonably safe and that contractors are licensed and insured. We may refuse unsafe activities or areas and will reschedule once hazards are remediated.

12. Liability

To the maximum extent permitted by law, we exclude liability for indirect or consequential loss, loss of profit, or loss arising from supplier delays or defects. Where liability cannot be excluded under the Australian Consumer Law, it is limited to re-supply of Services or the cost of re-supply. Nothing limits liability for gross negligence or wilful misconduct.

13. Privacy

We handle personal information in line with our Privacy Policy. By engaging us, you consent to the collection and use of information as described there.

14. Termination

Either party may terminate for convenience with 7 days’ written notice. You must pay for all Services performed and committed third-party costs up to the termination date. We may terminate immediately for material breach or non-payment.

15. Governing Law & Disputes

These Terms are governed by the laws of Western Australia. The parties will attempt to resolve disputes in good faith, escalating to senior representatives and then to mediation in Perth before litigation, unless urgent injunctive relief is required.

16. Contact

For questions about these Terms, contact cinderlakel@gmail.com or call +61 8 9201 2479.